Outcome Analysis

• Outcome analysis focuses on understanding what the customer or end user expects as the final result of the business process.

  • The aim is to ensure that every step of the process is aligned with the desired outcomes and contributes toward achieving these outcomes efficiently.

  • Questions asked during outcome analysis:

    • What does the customer really want from the process?
    • Are current processes delivering the expected results?
    • How can processes be changed to better meet these expectations?

Benefits:

• Ensures that processes are customer-centric and focused on delivering the expected value.
• Encourages organizations to focus on results rather than just activities, driving better alignment with business goals.