Post-Production Support

Post-Production Support:

• Focuses on managing daily system operations and ensuring the ERP system functions as required.
• Risks associated with transitioning to the new ERP system can be mitigated through effective pre-Go-live preparation and end-user training.

Post-Implementation Support:

• Divided into key areas:
  • Training: Ongoing training for users
  • Go-Live Support: Immediate assistance after Go-live
  • Data Validation: Ensuring the accuracy of system data
  • Data Correction: Fixing any data errors
  • Patches and Fixes: Applying software updates
  • New Features: Adding enhancements to the system

Support Team:

• Subject matter experts and core project team members should handle simple system and process-related inquiries.
• Defining and communicating the Go-live and support processes clearly ensures that business expectations are met, leading to measurable business benefits and ROI.