Knowledge Transfer

Knowledge Transfer:

• A well-defined process is necessary to transfer knowledge and skills to new or existing staff during and after ERP implementation.
• Key areas such as project monitoring, collaboration, subject matter expertise, and lessons learned should be documented.

Knowledge Management Plan:

• Helps retain knowledge, reduce support costs, and facilitate faster learning.
• Enhances system capabilities, speeds up problem troubleshooting, and ensures correct system usage.
• A centralized data repository can be used to store documents, preventing confusion, duplication, and data loss.