Business Process and Silos

• The problem of functional silos led to the development of Business Process Re-engineering (BPR).
• A business process offers an alternative way of grouping people and resources, focusing on the organization’s activities, even if it crosses traditional functional areas.

Cross-Functional Business Process

• Involves people and resources from various functional departments working together, sharing information at all levels of the organization.
• Breaks down functional silos by enabling informational flows between departments.
• Facilitates organizational changes, as some organizations are shifting from process orientation to customer orientation.